Introduction

Welcome to I Buy Any Leisure Vehicle (“we”, “us”, “our”, or the “Company”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our leisure vehicle purchasing services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect various types of information in connection with the services we provide. This information enables us to deliver, improve, and personalize our services to you.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a leisure vehicle valuation – Registration number, vehicle make, model, year, mileage, condition details
• Contact us – Name, email address, phone number, message content
• Schedule an appointment – Preferred date, time, location (home or work address)
• Complete a vehicle sale – Full legal name, address, date of birth, bank account details, photo identification (driving license, passport)
• Subscribe to communications – Email address, communication preferences

2.2 Leisure Vehicle Information

To provide our services, we collect comprehensive leisure vehicle information including:

• Vehicle Registration Number (VRN)
• Make, model, and variant (caravans, motorhomes, campervans, etc.)
• Year of manufacture
• Current mileage or usage hours
• Service history and habitation check records
• Condition details and any damage
• Number of previous owners
• Habitation certificate status
• V5C (logbook) details

2.3 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General location information derived from IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

2.4 Information from Third Parties

We may receive information about you and your leisure vehicle from third-party sources, including:

• DVLA (Driver and Vehicle Licensing Agency) vehicle records
• CRiS (Caravan Registration and Identification Scheme) for caravans
• HPI and other vehicle history check providers
• Finance companies (to verify outstanding finance)
• Marketing and analytics providers

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

3.1 Service Delivery

• Processing leisure vehicle valuations and purchase requests
• Scheduling and managing collection appointments
• Conducting vehicle and habitation inspections
• Processing payments and completing transactions
• Transferring vehicle ownership and handling DVLA/CRiS notifications

3.2 Communication

• Responding to your inquiries and providing customer support
• Sending service-related notifications and updates
• Providing information about your valuation and appointment
• Requesting feedback about our services

3.3 Marketing and Promotional Activities

• Sending promotional emails about our services (with your consent)
• Displaying targeted advertising on third-party websites
• Conducting market research and customer satisfaction surveys

3.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Preventing fraud, money laundering, and other criminal activities
• Verifying identity and conducting due diligence checks
• Maintaining records as required by HMRC and other authorities
• Protecting our legal rights and interests

Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data under the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you when you request a valuation or sell your leisure vehicle to us
• Legal Obligation: Processing is required to comply with legal requirements such as tax laws, anti-money laundering regulations, and vehicle transfer procedures
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, service improvement, and direct marketing (where not overridden by your rights)
• Consent: For marketing communications and certain optional services, we rely on your explicit consent which you may withdraw at any time

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to support our business operations:

• Payment Processors: To facilitate secure bank transfers
• Vehicle Data Providers: DVLA, CRiS, HPI, and other vehicle history services
• IT Service Providers: Website hosting, cloud storage, email services
• Marketing Partners: Email marketing platforms, analytics providers
• Collection and Logistics: Vehicle transportation and recovery services

5.2 Legal and Regulatory Authorities

We may disclose your information to:

• DVLA/CRiS for vehicle registration and transfer purposes
• HMRC for tax compliance and reporting
• Law enforcement agencies when required by law
• Regulatory bodies and financial authorities
• Courts and tribunals when legally obligated

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

6.1 Technical Measures

• Encryption: SSL/TLS encryption for data transmission, encryption at rest for sensitive data
• Secure Storage: Data stored on secure servers with restricted access
• Firewalls and Intrusion Detection: Network security measures to prevent unauthorised access
• Regular Updates: Software and security patches applied regularly
• Backup Systems: Regular encrypted backups to prevent data loss

6.2 Organisational Measures

• Access Controls: Strict role-based access to personal data on a need-to-know basis
• Staff Training: Regular data protection and security awareness training
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Security Policies: Comprehensive information security and data protection policies

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Transaction Records: 7 years from completion (HMRC requirement)
• Financial Records: 7 years (legal and tax compliance)
• Customer Communication: 7 years from last contact
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 2 years

Your Privacy Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:

8.1 Your Rights Include:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

8.2 Exercising Your Rights

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within one month.

8.3 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority:

• ICO Website: https://ico.org.uk
• ICO Helpline: 0303 123 1113

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Collect information about how visitors use our website
• Functionality Cookies: Remember choices you make for enhanced features
• Marketing Cookies: Track browsing habits for relevant advertising

9.2 Managing Cookies

You can control cookies through your browser settings. Note that blocking certain cookies may impact website functionality.

Third-Party Services

Our website and services may contain links to third-party websites, social media platforms, and services that are not operated by us. We encourage you to review the privacy policies of any external sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your personal information is primarily processed and stored within the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the “Last Updated” date
• Post the updated policy on our website
• Notify you by email for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information